Theater Operations & Guest Experience Manager

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 63,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a detail-oriented hospitality professional to oversee rooming lists, transportation needs, and the supervision of tour riders, while clearly communicating expectations to staff across departments.

You will assist in managing hospitality riders, distribute correspondence to Front Desk, Transportation, Bell Desk, AV/Entertainment, Sales, Food and Beverage, and other teams, and resolve guest concerns to uphold guest satisfaction.

Qualifications

• Minimum 2 years’ entertainment experience required.
• Must maintain Gaming License & Alcohol Awareness card.

Responsibilities

• Oversee the planning and execution of rooming lists, transportation needs, and the supervision of tour riders.
• Clearly communicate expectations, roles, and responsibilities to subordinate team members.
• Assist in overseeing the hospitality riders.
• Distribute correspondence to Front Desk, Transportation, Bell Desk, AV/Entertainment Technicians, Sales, Food and Beverage, and all other departments as needed or directed. Correspond with Production/Tour managers via personal interaction, telephone, fax or e-mail.
• Resolve guest concerns and report as needed to leadership.
• Monitor payroll spreadsheets and provide bi-weekly payroll breakdown to executive management and administration as needed.
• Assist in managing and organizing all merchandise sales.
• Daily runs for intercompany delivery.
• Review and maintain contracts and transportation spreadsheets.
• Aware of all property and brand events, initiatives, products, and services to ensure guest satisfaction.
• Provide professional and friendly guest services.
• Any other duties as assigned within the scope of this position.

Skills

Communication skills

Time management

Interpersonal skills

Basic computer skills

IATSE contracts

Analytical ability

Clerical/coordination

Decision making

Flexibility in shifts

Age 21+

Education

Entertainment experience

Job description

Grand Sierra Resort in Reno, NV seeks a detail-oriented hospitality professional to oversee rooming lists, transportation needs, and the supervision of tour riders, while clearly communicating expectations to staff across departments.

You will assist in managing hospitality riders, distribute correspondence to Front Desk, Transportation, Bell Desk, AV/Entertainment, Sales, Food and Beverage, and other teams, and resolve guest concerns to uphold guest satisfaction.