EVS Supervisor

Fairmount Park, Inc.; Norfolk (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life, AD&D, disability insurance

401(k) plan

Employee Assistance Program (EAP)

Job summary

Fairmount Park Casino & Racing in the United States is seeking an EVS Supervisor to lead cleaning and safety initiatives, ensuring a welcoming guest experience in a high-energy gaming and racing environment. You will develop and enforce policies, train staff, monitor cleanliness and safety, manage shift schedules, and resolve guest concerns while upholding regulatory standards and company procedures.

Our benefits include medical, dental, vision, life, AD&D, disability coverage, a 401(k)

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license.
• High school diploma or equivalent is required; Bachelor’s Degree is preferred.

Responsibilities

• Assist with developing, implementing, and enforcing policies and procedures.
• Train and develop team members through education, training, and coaching.
• Monitor labor resources to ensure effective guest services.
• Provide a clean and safe environment.
• Suggest improvements to increase guest satisfaction and revenue while reducing costs.
• Investigate and resolve guest and team member complaints related to EVS.
• Conduct inspections of public areas to ensure cleanliness and maintenance.
• Ensure storage closets are stocked and equipment maintained.
• Handle master keys and related duties.

Skills

Communication

Organization

Interpersonal skills

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

About Us

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!

Job Description

SUMMARY

As an EVS Supervisor, you will play a huge role in the welcoming experience of our guests by creating a clean and safe environment.

DUTIES AND RESPONSIBILITIES

• Assist with developing, implementing, and enforcing, policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals
• Select, train, and develop team members through education, training, coaching, and corrective action
• Monitor labor resources to ensure maximum effectiveness in guest services
• Produce and maintain a clean and safe environment
• Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs
• Investigate and resolve guest and team member complaints related to the EVS matters
• Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained
• Ensure storage closets are properly stocked with supplies and all equipment is properly maintained
• Issues and collects master keys
• Perform other duties as assigned

QUALIFICATIONS

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• High school or equivalent is required; Bachelor’s Degree is preferred
• Must be proficient in the entire Microsoft Suite
• Must have excellent communication, organization, and interpersonal skills
• Must have excellent problem-solving skills and must be able to work with shifting priorities
• Must be able to work flexible shifts, including weeknights, weekends, and holiday

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, walk, and sit for prolonged periods of time
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 30 pounds
• Occasionally required to push or move items up to 100 lbs
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time
• You may be exposed to bright lights, loud noise, and stressful situations in this position.

Base Pay Range: 50,000.00 - $55,000.00 This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

• medical, dental, and vision
• life, AD&D, critical illness, and hospital insurance
• short and long-term disability
• identity/legal protection
• access to FSA and HSA accounts

Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.

Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Fairmount Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.