Slot Operations Supervisor

Fairmount Park, Inc.; Norfolk (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k) plan

Job summary

Fairmount Park, Inc. in Norfolk, VA is seeking a Slot Operations Leader to oversee all slot attendants and day-to-day operations, ensuring superior guest service. You will mentor staff, manage on-duty slot activities, handle guest inquiries, coordinate with management on compliance, and troubleshoot slot issues.

Strong communication and organizational skills are essential. Base pay ranges from $50,000 to $55,000 with comprehensive benefits including medical, dental, vision, life and disability

Qualifications

• Must be 21 years or older.
• Must obtain and maintain a gaming license as required.
• High school diploma or equivalent.
• 2–3 years in slot operations or casino leadership.
• Excellent communication skills.
• Ability to organize, delegate, and follow through on multiple projects.
• Experience with slot management systems and Microsoft Suite.

Responsibilities

• Mentor team members to provide superior guest service.
• Oversee all slot operations while on duty.
• Support Slot Attendants.
• Respond to guest correspondence, in-house projects, and regulatory dealings.
• Troubleshoot slot-related issues independently.
• Train and develop Slot team members through education and coaching.
• Perform other duties as assigned.

Skills

Communication skills

Team leadership

Guest service

Organization

Education

High School Diploma or equivalent

Tools

Slot management systems

Microsoft Office / MS Office

Job description

About Us

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!

Job Description

Oversee all slot attendants and day-to-day slot operations, assist slot management in all aspects of the slot department.

Responsibilities

• Mentor team members to provide superior guest service


• Oversee all aspects of the slot operations while on duty


• Support Slot Attendants


• Respond to guest correspondence, in-house projects, and departmental dealings with regulatory bodies


• Troubleshoot and solve slot-related issues independently


• Train and develop Slot team members through education, training, coaching, and corrective action


• Perform other duties as assigned

Qualifications

• Must be 21 years of age or older


• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board


• Must be a high school graduate or equivalent


• Two to three years in slot operations or another casino leadership role


• Excellent communication skills required


• Must be able to organize, delegate, and follow through on any number of different projects


• Working knowledge and experience with slot management systems and Microsoft Suite products


• Must be able to work weeknights, weekends, and holiday

Physical Demands

• Frequently required to lift up to a maximum of 50 pounds and occasionally required to move up to 500 pounds with assistance


• Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead


• Requires manual dexterity to conduct repairs on slot machines

Work Environment

May be exposed to bright lights, loud noise, and stressful situations.

Base Pay Range

$50,000 - $55,000 This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Benefits

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Equal Opportunity

Fairmount Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.