Evening Onsite Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates is seeking a Technology Support Analyst for our New York office. The role is onsite with a 2:00 pm – 10:00 pm EST shift, handling software, hardware, network services, audio visual and security systems support.

You will respond to calls, log tickets, and provide responsive assistance to attorneys and staff, while collaborating with central resources in White Plains.

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.

Responsibilities

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting and repairs for laptops and desktops.
• Assists with remote site access.
• Assists with Firm's audio visual set up requirements.
• Assists with off-site technology set ups as required.
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
• Supports all personnel adds, moves and changes.
• Services, documents and provides loaner equipment in accordance with Firm policies.
• Maintains accurate inventory records.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Ensures the security of the Firm’s systems by understanding the risks and ensuring best practices are followed.

Skills

Microsoft Office Suite

Citrix

Windows

Mac OS

NetDocuments

Mobile devices

Litera ChangePro

Education

High School diploma or equivalent

Technical training

Tools

General Desktop Environments

Job description

Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates is seeking a Technology Support Analyst for our New York office. The role is onsite with a 2:00 pm – 10:00 pm EST shift, handling software, hardware, network services, audio visual and security systems support.

You will respond to calls, log tickets, and provide responsive assistance to attorneys and staff, while collaborating with central resources in White Plains.