Evening IT Support Analyst (2–10 PM)

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; New York (NY); Presencial; USD 57 000 - 63 000; Tempo integral

Resumo da oferta

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates in New York is seeking four Junior Technology Support Analysts to join our on-site team. The role provides end-user hardware, software and network support, including Citrix-based apps, mobile devices and audiovisual setups, with a Monday–Friday 2:00 pm–10:00 pm shift.

You will deliver high levels of customer service, log and track issues, assist with training, and coordinate with central resources in White Plains.

Qualificações

• High school diploma or equivalent.
• Minimum of one year of related experience.
• Ability to administer Firm policies and procedures with regard to hardware ordering and configuration.
• Knowledge of Outlook, Excel, and PowerPoint with ability to learn new software.

Responsabilidades

• Provides a consistent and high level of customer service.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals.
• Responds to local and central telephone helpline, support tickets and e-mails.
• Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for local installations and Citrix based applications.
• Provides support, troubleshooting and repair for laptops and desktops.
• Provides mobile device support and end user training.
• Assists with the Firm's audio visual set up requirements.
• Maintains Firm's policies and procedures related to computer technology.

Conhecimentos

Customer service

Hardware setup

Software support

Citrix

Mobile devices

Audio visual

Troubleshooting

Communication

Formação académica

High school diploma

Ferramentas

Outlook

Excel

PowerPoint

Citrix

Descrição da oferta de emprego

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates in New York is seeking four Junior Technology Support Analysts to join our on-site team. The role provides end-user hardware, software and network support, including Citrix-based apps, mobile devices and audiovisual setups, with a Monday–Friday 2:00 pm–10:00 pm shift.

You will deliver high levels of customer service, log and track issues, assist with training, and coordinate with central resources in White Plains.