Evening IT Support Specialist - Citrix & AV

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; New York (NY); Sur place; USD 80 000 - 90 000; Plein temps

Résumé du poste

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates seeks a Technology Support Analyst for the New York office (onsite) with a 2:00 pm – 10:00 pm EST shift. You will deliver technology support for software, hardware, network services, mobile and remote services, and AV, working with local and central teams.

The role emphasizes high-level customer service, issue escalation, inventory management and compliance with Firm security practices.

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac

Responsabilités

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi‑Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting and repairs for laptops and desktops.
• Assists with remote site access.
• Assists with Firm's audio visual set up requirements.
• Assists with off‑site technology set ups as required.
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
• Supports all personnel adds, moves and changes.
• Services, documents and provides loaner equipment in accordance with Firm policies.
• Maintains accurate inventory records.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Ensures the security of the Firm’s systems by understanding the risks and ensuring best practices are followed.
• Helps to maintain Firm policies and procedures in relation to computer technology.
• Provides basic induction training on technology systems, mobile device usage and basic software usage.
• Provides software training based upon modules created by the global training department.
• Regular and reliable physical presence to [ex: manage others, meet with clients, use on‑site equipment, trouble shoot hardware and software].
• Provides a consistent and high level of customer service.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Connaissances

Microsoft Office

Citrix

Windows

Mac OS

NetDocuments

Mobile devices

Litera ChangePro

Formation

High School diploma or equivalent

Technical IT training

Outils

Desktop Environments

Description du poste

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates seeks a Technology Support Analyst for the New York office (onsite) with a 2:00 pm – 10:00 pm EST shift. You will deliver technology support for software, hardware, network services, mobile and remote services, and AV, working with local and central teams.

The role emphasizes high-level customer service, issue escalation, inventory management and compliance with Firm security practices.