Evening Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP; New York (NY); On-site; USD 57,000 - 63,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP seeks a Junior Technology Support Analyst in our New York office, on-site. The role provides tier-1 and local technology support for software, hardware, network, and AV systems, with a 2:00 pm–10:00 pm shift, Monday through Friday.

You will deliver high-quality customer service and coordinate with central resources in White Plains. The position requires strong technical aptitude, solid communication skills, and a willingness to learn new applications

Qualifications

• High school diploma or equivalent.
• Minimum of one year of related experience.
• Ability to administer Firm policies and procedures with regard to ordering and configuring hardware.
• Thorough working knowledge of computer, printer and scanner hardware.
• Knowledge of Outlook, Excel, PowerPoint; ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work well in a demanding and fast-paced environment.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Responsibilities

• Provides a consistent and high level of customer service.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals.
• Responds to local and central telephone helpline, support tickets and e-mails.
• Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix based applications.
• Provides support, troubleshooting and repair for laptops and desktops.
• Provides mobile device support, set up configuration, support and end user training.
• Assists with the Firm's audio visual set up requirements.
• Assists with hardware set ups in offices and conference rooms.
• Helps to maintain Firm's policies and procedures in relation to computer technology.
• Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
• Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.

Skills

Hardware policies

Hardware knowledge

Communication

Attention to detail

Multitasking

Confidentiality

Prioritization

Flexible hours

Travel willingness

Education

High school diploma

1+ year related experience

Tools

Outlook

Excel

PowerPoint

Job description

Skadden, Arps, Slate, Meagher & Flom LLP seeks a Junior Technology Support Analyst in our New York office, on-site. The role provides tier-1 and local technology support for software, hardware, network, and AV systems, with a 2:00 pm–10:00 pm shift, Monday through Friday.

You will deliver high-quality customer service and coordinate with central resources in White Plains. The position requires strong technical aptitude, solid communication skills, and a willingness to learn new applications