Onsite Tech Support Analyst – Junior, NYC

Skadden; New York (NY); Hybrid; USD 57,000 - 63,000; Full time

Benefits offered by this job

Health care

401(k) plan

Paid time off

Parental leave

Learning and development

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in New York is seeking a Junior Technology Support Analyst to provide hands-on IT support across software, hardware, printers, network, and mobile devices in a fast-paced legal environment.

The role requires solid customer-service skills, strong problem-solving abilities, and the ability to manage multiple tasks while maintaining confidentiality. On-site schedule is Monday–Friday with evenings; some travel may be required.

Qualifications

• Ability to administer Firm policies and procedures with regard to ordering and configuring hardware
• Thorough working knowledge of computer, printer and scanner hardware
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Responsibilities

• Provides hardware installation, configuration, testing, imaging, and repairs for computers, printers, scanners and mobile devices
• Responds to local and central helpline, support tickets and emails, assesses problems and offers solutions
• Logs calls into the Firm's ticketing systems and resolves or escalates as appropriate
• Provides application support for local installations and Citrix-based applications
• Provides support for laptops, desktops and mobile devices
• Assists with audio-visual setup and room configurations
• Maintains Firm policies and procedures related to technology and security
• Maintains reliable in-office presence to address technical issues and support staff

Skills

Interpersonal communication

Verbal communication

Teamwork

Education

High school diploma or equivalent

Tools

Outlook

Excel

PowerPoint

Job description

Skadden, Arps, Slate, Meagher & Flom LLP in New York is seeking a Junior Technology Support Analyst to provide hands-on IT support across software, hardware, printers, network, and mobile devices in a fast-paced legal environment.

The role requires solid customer-service skills, strong problem-solving abilities, and the ability to manage multiple tasks while maintaining confidentiality. On-site schedule is Monday–Friday with evenings; some travel may be required.