Onsite Technology Support Analyst for Law Firm

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates seeks a Technology Support Analyst for its Boston office. This onsite role provides comprehensive tech support for software, hardware, network services, and AV, collaborating with central resources in White Plains.

You will support local installations, Citrix applications, and equipment setup while delivering high levels of customer service and maintaining inventory and security best practices.

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
• Ability to maintain continuous concentration, alertness and attention to detail
• Basic understanding of hardware and software used for building security systems
• Strong customer service skills
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality

Responsibilities

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm’s call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including computers, printers, scanners, mobile phones, and Wi‑Fi devices, audio-visual equipment and software.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting and repairs for laptops and desktops.
• Assists with remote site access.
• Assists with Firm’s audio visual set up requirements.
• Assists with off-site technology set ups as required.
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
• Supports all personnel adds, moves and changes.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

Tools

Citrix

Windows

Mac OS

NetDocuments

Litera ChangePro

Outlook

Excel

PowerPoint

Job description

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates seeks a Technology Support Analyst for its Boston office. This onsite role provides comprehensive tech support for software, hardware, network services, and AV, collaborating with central resources in White Plains.

You will support local installations, Citrix applications, and equipment setup while delivering high levels of customer service and maintaining inventory and security best practices.