Evening Freight Center Support Specialist

FedEx Freight, Inc.; Manchester Township (PA); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Administrative Clerk at the service center to support customers, process freight documentation, and perform essential administrative duties in a fast-paced environment.

The role includes data entry, handling inquiries by phone/email/fax, scheduling pickups, generating freight bills, and ensuring accurate records while complying with policies and regulations.

Qualifications

• High school diploma or GED required or equivalent experience
• Two years general office experience preferred
• One year customer service experience preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to use general office equipment including a computer, fax machine, copier, scanner

Responsibilities

• Perform administrative/clerical functions such as filing, copying, imaging, answering phones, data entry, mail and package distribution
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, determine pickup/delivery needs, update systems, sell services and provide leads to sales
• Enter freight shipment information into computer system and generate freight bills
• Administer freight pickup process as required
• Assist customers via phone, email, and fax with inquiries (tracing shipments, rate quotes, billing)
• Make freight delivery appointments as required
• Review drivers' Hours-of-Service logs for accuracy and report discrepancies
• Assist city operations with driver check-in and documentation
• Communicate with sales/operations to meet customer needs and resolve issues
• Reconcile cash and checks, prepare deposits and COD remittance as required
• Comply with laws/regulations and company policies
• Perform other duties as required

Skills

Customer service

Phone skills

Data entry

Typing

Time management

Education

High school diploma or GED

Tools

PC

Fax machine

Copier

Scanner

Calculator

Job description

FedEx Freight, Inc. is seeking an Administrative Clerk at the service center to support customers, process freight documentation, and perform essential administrative duties in a fast-paced environment.

The role includes data entry, handling inquiries by phone/email/fax, scheduling pickups, generating freight bills, and ensuring accurate records while complying with policies and regulations.