Freight Center Support Specialist

FedEx Freight; Village of Plover (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight is seeking a detail-oriented administrative professional to support customers and daily freight movement. You will process documentation, answer inquiries, and coordinate pickups, deliveries, and billing in a fast-paced service center.

Responsibilities include data entry, records management, and collaboration with sales and operations to meet customer needs. Requires strong communication, math, and multitasking abilities in an office/dock setting.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, and mail/package distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pickup/delivery needs and selling services.
• Enter freight shipment information into the computer system and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, email, and/or fax with inquiries like tracking, quotes, and billing.
• Make freight delivery appointments as required.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-in and related paperwork.
• Communicate with sales, operations, and other centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as needed.
• Comply with laws and company policies.
• Perform other duties as required.

Skills

Phone skills

Interpersonal skills

Written communication

Time management

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Computer systems

Typing

Data entry

Office equipment

Job description

FedEx Freight is seeking a detail-oriented administrative professional to support customers and daily freight movement. You will process documentation, answer inquiries, and coordinate pickups, deliveries, and billing in a fast-paced service center.

Responsibilities include data entry, records management, and collaboration with sales and operations to meet customer needs. Requires strong communication, math, and multitasking abilities in an office/dock setting.