Evening Freight Service Center Specialist

FedEx Freight, Inc.; Kansas City (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight, Inc. is seeking an office/administrative professional to support daily freight operations. You will handle customer inquiries, schedule pickups, and update shipment information in our systems. This role emphasizes accuracy in documentation and strong communication with customers and internal teams.

The position involves a fast-paced dock/office environment with varying hours and duties related to freight billing and customer service.

Qualifications

• High school diploma or GED required.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Transportation experience preferred.

Responsibilities

• Handle administrative/clerical tasks: filing, copying, imaging, answering phones, data entry, mail/pacakges.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers incl. pickup/delivery needs and problem resolution.
• Enter freight shipment data into computer systems and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone/email/fax with inquiries including tracking and billing.

Skills

Customer service

Phone etiquette

Data entry

Time management

Multitasking

Written communication

Independent work

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Freight/billing software

Computer systems

MS Office (basic)

Job description

FedEx Freight, Inc. is seeking an office/administrative professional to support daily freight operations. You will handle customer inquiries, schedule pickups, and update shipment information in our systems. This role emphasizes accuracy in documentation and strong communication with customers and internal teams.

The position involves a fast-paced dock/office environment with varying hours and duties related to freight billing and customer service.