Evening Freight Center Support Specialist

FedEx Freight; Croydon (PA); On-site; USD 29,000 - 32,000; Full time

Job summary

FedEx Freight in the United States is seeking an administrative Customer Service Clerk to support freight movement, documentation, and daily service center operations. You will handle inquiries, data entry, and scheduling while ensuring accuracy and compliance in a fast-paced environment.

The role requires strong communication, basic math, and experience with office equipment; prior transportation experience is a plus. Join a team focused on reliable service and professional growth.

Qualifications

• High school diploma or GED required (or equivalent).
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills; Ten-key skills preferred.
• PC experience with ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi‑tasking skills.
• Ability to handle confidential information.
• Ability to work independently and as part of a team.
• Ability to work in a fast‑paced environment.

Responsibilities

• Handle customer needs and process freight documentation.
• Perform administrative/clerical tasks (filing, copying, imaging, data entry).
• Provide accurate information and assistance to customers; determine pick-up/delivery needs.
• Enter freight shipment info into computer systems and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and/or fax with inquiries and issues.
• Make freight delivery appointments as needed.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash/checks and prepare deposits.

Skills

Customer service

Phone skills

Data entry

Multitasking

Teamwork

Time management

Verbal communication

Education

High school diploma or GED

Tools

Computer systems

Job description

FedEx Freight in the United States is seeking an administrative Customer Service Clerk to support freight movement, documentation, and daily service center operations. You will handle inquiries, data entry, and scheduling while ensuring accuracy and compliance in a fast-paced environment.

The role requires strong communication, basic math, and experience with office equipment; prior transportation experience is a plus. Join a team focused on reliable service and professional growth.