EV Service Center Supervisor: Lead, Grow, Excel

Lucid Motors; Plainview (TX); On-site; USD 97,000 - 134,000; Full time

Job summary

Lucid Motors in Texas is seeking a Supervisor, Service Center to support the service manager in daily operations. You’ll guide a team of advisors, technicians, service assistants, and parts staff to deliver timely vehicle repairs and exceptional customer experiences.

This role emphasizes hands-on leadership, training, scheduling, and performance feedback, with a focus on accuracy of work orders, compliance with industry standards, and ongoing process improvements.

Qualifications

• Automotive service experience with KPI knowledge (CSI, Repair Time, Days Down, PDI).
• Willingness to take on more responsibility and develop into management.
• Self-starter with curiosity to review processes and drive changes.
• Understand company policies and teamwork skills.
• Strong collaboration and leadership with vendors and staff.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs.
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results.
• Involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner.
• Support, implement and provide follow-up for all training.
• Participate in meetings, workshops and other learning opportunities.
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line relationships with clients/vendors.
• Manage timecards and schedules for service center team members.
• Address any client concerns or complaints quickly and professionally.
• Develop a working knowledge of industry standards, regulations, and ensures department compliance.
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development as needed.
• Perform quality control checks on vehicles once repairs have been completed.
• Assist with or perform administrative tasks.
• Resolve people and safety issues in a timely and effective manner, collaborating with HR and appropriate teams.
• Other duties as assigned.

Job description

Lucid Motors in Texas is seeking a Supervisor, Service Center to support the service manager in daily operations. You’ll guide a team of advisors, technicians, service assistants, and parts staff to deliver timely vehicle repairs and exceptional customer experiences.

This role emphasizes hands-on leadership, training, scheduling, and performance feedback, with a focus on accuracy of work orders, compliance with industry standards, and ongoing process improvements.