Service Center Supervisor: Lead & Elevate Customer Experience

Socket.dev; San Diego (CA); Hybrid; USD 98,000 - 134,000; Full time

Job summary

Lucid Motors in the United States seeks a Supervisor, Service Center to support the service manager in daily operations. You will lead advisors, technicians, and service staff, driving customer experience and issue resolution while ensuring efficient workflow.

The role emphasizes learning agility, hands-on repairs support, and developing a world-class service team with strong operational discipline.

Qualifications

• Experience in customer-facing service operations and performance management.
• Willingness to take on management responsibilities.
• Ability to review processes and implement changes.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs.
• Performance Management: evaluate the performance of each employee and provide feedback to drive results.
• Involved in selection, training, and development of service staff to fill positions timely.
• Support, implement and provide follow-up for all training.
• Ensure the team delivers the highest level of Lucid customer experience.

Skills

Automotive service experience

Learning agility

Leadership potential

Education

AA/BS in Automotive Technology or Business Management

Job description

Lucid Motors in the United States seeks a Supervisor, Service Center to support the service manager in daily operations. You will lead advisors, technicians, and service staff, driving customer experience and issue resolution while ensuring efficient workflow.

The role emphasizes learning agility, hands-on repairs support, and developing a world-class service team with strong operational discipline.