EV Service Manager — Lead a World-Class Team

Lucid Motors USA, Inc.; Coolidge (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Equity program

Job summary

Lucid Motors seeks a Service Manager to run the Lucid Service Center, guiding advisors, technicians, and parts staff to deliver elite customer experiences. You will build a world-class team, drive KPI results, and ensure timely repairs while fostering continuous improvement across the service operation.

Ideal candidates bring 10+ years of automotive service leadership, a strong track record in customer service, and the ability to manage from hiring to execution in a fast-paced environment.

Qualifications

• Minimum 10 years automotive service experience with KPI accountability.
• Experience leading technicians in selection, development and training.
• Proven ability to drive customer service excellence.
• Willingness to assist on repairs when needed.
• Strong organization and process improvement skills.
• Excellent written and verbal communication.
• Ability to build a high-performing team from scratch.
• Ability to analyze internal reports and workflows.
• Proficient with Microsoft Office and DMS software.
• Valid driver’s license; travel as needed; CPR training post hire.

Responsibilities

• Lead and develop the service team and daily service operations.
• Monitor KPI performance and drive continuous improvements.
• Recruit, train and evaluate staff for timely staffing.
• Support training initiatives and follow-up actions.
• Ensure top Lucid customer experience and relationships.
• Address client concerns quickly and professionally.

Skills

Team management

Customer service

Leadership

Communication skills

Education

AA/BS in Automotive Technology or Business Management, or equivalent

ASE Certifications

EPA 609 Certification

Job description

Lucid Motors seeks a Service Manager to run the Lucid Service Center, guiding advisors, technicians, and parts staff to deliver elite customer experiences. You will build a world-class team, drive KPI results, and ensure timely repairs while fostering continuous improvement across the service operation.

Ideal candidates bring 10+ years of automotive service leadership, a strong track record in customer service, and the ability to manage from hiring to execution in a fast-paced environment.