EV Service Center Manager — Lead a World‑Class Team

Lucid Motors; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Equity program

Job summary

Lucid Motors in Dallas, TX is seeking a Service Manager to lead the day-to-day operations of the new Service Center. You will build and mentor a world-class team of advisors, technicians, and parts staff to deliver exceptional customer experiences and drive continuous improvement.

The ideal candidate has 10+ years of automotive service leadership, a proven track record in customer service, and the ability to manage KPI-driven performance in a fast-paced startup environment.

Qualifications

• Minimum 10 years varied automotive service experience with KPI accountability.
• Experience managing a team of technicians.
• Strong collaboration and leadership.
• Excellent customer service track record.
• Willingness to assist on repairs.
• Excellent organization and continuous improvement mindset.
• Strong written and verbal communication skills.
• Ability to build a world-class team.
• Ability to analyze internal reports.
• Proficient with Microsoft Office and DMS software.
• Willingness to travel as needed.
• CPR training after hire.
• Valid driver's license without suspensions in past year.

Responsibilities

• Manage and develop Service Team members and the day‑to‑day service business, including customer service interactions, reporting, and repairs
• Performance Management: continually evaluate the performance of each employee and provide feedback
• Select, train, and develop employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow‑up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
• Address any client concerns or complaints quickly and professionally
• Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
• Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Skills

Automotive service experience

Team leadership

Customer service

Communication skills

Repair assistance

Organization skills

Written communication

DMS software

Travel willingness

CPR training

Driver's license

Education

AA/BS in Automotive Tech or Business Management

Tools

EV powertrains knowledge

HV systems

LV systems

Job description

Lucid Motors in Dallas, TX is seeking a Service Manager to lead the day-to-day operations of the new Service Center. You will build and mentor a world-class team of advisors, technicians, and parts staff to deliver exceptional customer experiences and drive continuous improvement.

The ideal candidate has 10+ years of automotive service leadership, a proven track record in customer service, and the ability to manage KPI-driven performance in a fast-paced startup environment.