EV Service Center Lead - Customer Experience & Team Growth

Lucid Motors; Costa Mesa (CA); On-site; USD 114,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Job summary

Lucid Motors in Costa Mesa, CA, is looking for an Assistant Service Manager to support the service manager in daily operations and drive top-tier customer service. You will oversee advisors, technicians, and staff, ensuring complete and accurate work orders and smooth workflow to maximize customer satisfaction.

The role emphasizes leadership, team development, and continuous improvement within a fast-paced service center environment, with focus on performance metrics and stakeholder

Qualifications

• Minimum 5 years automotive service experience managing teams and KPI tracking.
• Proven ability to lead and develop service staff.
• Excellent communication and customer service skills.
• Willingness to travel as needed.
• Valid driver’s license with a clean record.
• CPR training after hire.
• Familiarity with MS Office and DMS software.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business.
• Performance Management: evaluate and provide feedback to drive results.
• Select, train, and develop employees to fill positions.
• Support, implement and provide follow-up for all training.
• Ensure top-level Lucid customer experience and strong client relations.
• Manage timecards and schedules for service center staff.
• Address client concerns quickly and professionally.

Skills

Team leadership

Customer service

KPI tracking

Communication

Travel willingness

Education

AA/BS in Automotive Technology or Business Management

Tools

MS Office

DMS software

Job description

Lucid Motors in Costa Mesa, CA, is looking for an Assistant Service Manager to support the service manager in daily operations and drive top-tier customer service. You will oversee advisors, technicians, and staff, ensuring complete and accurate work orders and smooth workflow to maximize customer satisfaction.

The role emphasizes leadership, team development, and continuous improvement within a fast-paced service center environment, with focus on performance metrics and stakeholder