EV Service Center Supervisor

Socket.dev; Los Angeles (CA); On-site; USD 114,000 - 157,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Lucid Motors is opening a new Service Center in Los Angeles and seeks a Service Parts Advisor to help deliver outstanding ownership experiences. The role leads a service team, optimizes operations, and ensures high-quality repairs and customer interactions.

The ideal candidate has 5+ years in automotive service, strong leadership and communication skills, and a focus on continuous improvement. Base pay range: $114,400–$157,300 USD annually.

Qualifications

• 5+ years automotive service experience with KPI accountability.
• Experience coaching a service team in a fast-paced shop.
• Track record of customer service excellence.
• Willingness to assist on repairs when needed.
• Strong organization and continuous improvement mindset.
• Excellent written and verbal communication; ability to lead teams.

Responsibilities

• Manage day-to-day service team operations including advisors, technicians and staff.
• Drive performance through monitoring KPIs and feedback.
• Recruit, train and develop employees to fill positions timely.
• Support training initiatives and follow-up.
• Ensure top-level Lucid customer experience and lasting client relationships.
• Handle timecards and schedules for service center staff.
• Address client concerns quickly and professionally.
• Maintain knowledge of industry standards and compliance.
• Delegates service tasks and ensures timely vehicle repair and return.
• Monitor work quality and provide ongoing guidance and development.
• Perform quality checks post-repair and support operational goals.
• Align with Lucid mission and contribute through your role.
• Assist with administrative tasks and cross-team collaboration.
• Address people and safety issues with HR and relevant teams.

Skills

Automotive service leadership

Team management

Customer service

Communication

Problem-solving

Industry knowledge

Education

AA/BS in Automotive Technology or Business Management

Job description

Lucid Motors is opening a new Service Center in Los Angeles and seeks a Service Parts Advisor to help deliver outstanding ownership experiences. The role leads a service team, optimizes operations, and ensures high-quality repairs and customer interactions.

The ideal candidate has 5+ years in automotive service, strong leadership and communication skills, and a focus on continuous improvement. Base pay range: $114,400–$157,300 USD annually.