ER Discharge & Patient Flow Coordinator

HCA Healthcare, Inc.; Riverside (CA); Presencial; USD 33.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Employee stock purchase plan

Tuition assistance

Adoption assistance

Life insurance

Identity theft protection

Consumer discounts

Descripción de la vacante

HCA Healthcare is seeking an ER Discharge Coordinator in Riverside, CA to manage bedside scheduling as part of our centralized ER and Urgent Care follow-up programs. You will focus on enhancing patient experience with a bedside-initiated contact and rapid scheduling to improve overall care continuity.

The role emphasizes clear communication with patients, families, and care teams, aiming to increase contact rate and satisfaction while maintaining quality standards across the department.

Formación

• One year of related experience is preferred.

Responsabilidades

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Descripción del empleo

HCA Healthcare is seeking an ER Discharge Coordinator in Riverside, CA to manage bedside scheduling as part of our centralized ER and Urgent Care follow-up programs. You will focus on enhancing patient experience with a bedside-initiated contact and rapid scheduling to improve overall care continuity.

The role emphasizes clear communication with patients, families, and care teams, aiming to increase contact rate and satisfaction while maintaining quality standards across the department.