ER Discharge Coordinator PRN

HCA Healthcare; Independence (MO); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits for medical, Rx

Wellbeing support and counseling

PTO and family leave

401(k) match and retirement planning

Tuition and certification support

Zusammenfassung

Centerpoint Medical Center in Independence, MO is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of our centralized ER/urgent care follow-up programs. The role focuses on a patient-centered experience, increasing contact rate, scheduling immediacy, and high-quality service across weekend shifts as needed.

Responsibilities include communicating professionally with patients and staff, scheduling bedside follow-ups when appropriate, and ensuring

Qualifikationen

• One year of related experience is preferred.

Aufgaben

• Speak with customers, patients and stakeholders in a pleasant and professional manner; Communicate appropriately and clearly with department leadership, co-workers and customers/patients.
• Schedule patients for follow-up care bedside when appropriate.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients; Support the vision and strategy of the organization, positively promote the services offered, and elevate issues to leadership as appropriate.
• Suggest ideas for positive changes to department policies and procedures.

Jobbeschreibung

Schedule: PRN (As Needed) | Weekend Availability is Required

Must be open to working shifts at other area HCA hospitals.

Job Summary And Qualifications

As an ER Discharge Coordinator, you will be responsible for Point of Care (PoC) Patient Bedside scheduling as part of the company’s centralized ER and Urgent Care Follow-up programs. The truest intent of the ER discharge coordinator is a bedside-initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. You will create and maintain a positive customer experience in a patient-centered, quality-driven environment.

In this role you will:

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Qualifications:

• One year of related experience is preferred.

Benefits

Centerpoint Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.