ER Discharge Coordinator: Bedside Follow-Up & Experience

HCA Healthcare; Independence (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits for medical, Rx

Wellbeing support and counseling

PTO and family leave

401(k) match and retirement planning

Tuition and certification support

Job summary

Centerpoint Medical Center in Independence, MO is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of our centralized ER/urgent care follow-up programs. The role focuses on a patient-centered experience, increasing contact rate, scheduling immediacy, and high-quality service across weekend shifts as needed.

Responsibilities include communicating professionally with patients and staff, scheduling bedside follow-ups when appropriate, and ensuring

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speak with customers, patients and stakeholders in a pleasant and professional manner; Communicate appropriately and clearly with department leadership, co-workers and customers/patients.
• Schedule patients for follow-up care bedside when appropriate.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients; Support the vision and strategy of the organization, positively promote the services offered, and elevate issues to leadership as appropriate.
• Suggest ideas for positive changes to department policies and procedures.

Job description

Centerpoint Medical Center in Independence, MO is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of our centralized ER/urgent care follow-up programs. The role focuses on a patient-centered experience, increasing contact rate, scheduling immediacy, and high-quality service across weekend shifts as needed.

Responsibilities include communicating professionally with patients and staff, scheduling bedside follow-ups when appropriate, and ensuring