Evening ER Discharge Coordinator: Patient Experience Lead

HCA Healthcare, Inc.; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time off & family leave

401(k) match

Employee Stock Purchase Plan

Tuition assistance

Dependent scholarships

Diversity-friendly family benefits

Job summary

Las Palmas Medical Center in El Paso, Texas, part of HCA Healthcare, seeks an ER Discharge Coordinator to manage bedside scheduling as part of our centralized ER and Urgent Care Follow-up programs, improving the patient experience from admission to discharge.

You will speak with patients and care teams, schedule follow-up appointments bedside when appropriate, and ensure compliance with performance and quality standards while delivering outstanding service.

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Job description

Las Palmas Medical Center in El Paso, Texas, part of HCA Healthcare, seeks an ER Discharge Coordinator to manage bedside scheduling as part of our centralized ER and Urgent Care Follow-up programs, improving the patient experience from admission to discharge.

You will speak with patients and care teams, schedule follow-up appointments bedside when appropriate, and ensure compliance with performance and quality standards while delivering outstanding service.