Equipment & Customer Care Coordinator

Numotion; Earth City (MO); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Numotion, North America's largest provider of mobility products and services, is seeking a detail-oriented customer service representative to support new equipment requests and financing coordination. You will verify insurance, input orders, and keep customers informed through the order process.

In a fast-paced environment, you will collaborate with technicians, manage timelines, and ensure accurate data while upholding Numotion's commitments to service excellence and confidentiality.

Qualifikationen

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Aufgaben

• Assist customers with new equipment requests and input data into the order processing system, progressing orders to completion.
• Verify insurance eligibility and communicate financial responsibilities to customers, obtaining prescriptions and other docs needed for funding.
• Enter orders into the order processing system ensuring intake steps are complete and accurate.
• Respond to customer inquiries and complaints promptly, coordinating with staff to improve satisfaction and turnaround times.
• Coordinate scheduling of ATPs and seating technicians for evaluations and adjustments.
• Meet all productivity and performance standards as assigned.
• Support New Equipment department initiatives to improve department results.
• Adhere to Numotion policies and federal regulations and maintain confidentiality.
• Provide excellent customer service for all internal and external customers of operations.

Kenntnisse

Strong communication

Active listening

Organization & prioritization

Customer service mindset

Ability to work in fast-paced env

Decision making

Ausbildung

High School Diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Jobbeschreibung

Numotion, North America's largest provider of mobility products and services, is seeking a detail-oriented customer service representative to support new equipment requests and financing coordination. You will verify insurance, input orders, and keep customers informed through the order process.

In a fast-paced environment, you will collaborate with technicians, manage timelines, and ensure accurate data while upholding Numotion's commitments to service excellence and confidentiality.