Customer Care & Equipment Coordination Specialist

Numotion; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

Numotion, North America’s largest provider of mobility products and services, seeks a Customer Service/Order Processor to support equipment requests, verify funding, and move orders through the processing system in a timely manner.

You will handle inquiries, coordinate scheduling of technicians, and ensure data accuracy while upholding Numotion’s standards of integrity, confidentiality, and exceptional customer service. Austin, TX-based role with competitive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests and enter data in the order processing system.
• Verify insurance and funding eligibility and communicate financial responsibilities.
• Enter orders into the processing system accurately through intake steps.
• Respond to customer inquiries and concerns to improve satisfaction and turnaround times.
• Coordinate scheduling of ATPs and seating technicians for evaluations and adjustments.
• Meet productivity and performance standards and participate in department initiatives.
• Adhere to confidentiality and Numotion policies and federal regulations.
• Provide excellent service for internal and external customers.

Skills

Customer service

Communication skills

Data entry

MS Word

Excel

PowerPoint

Outlook

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion, North America’s largest provider of mobility products and services, seeks a Customer Service/Order Processor to support equipment requests, verify funding, and move orders through the processing system in a timely manner.

You will handle inquiries, coordinate scheduling of technicians, and ensure data accuracy while upholding Numotion’s standards of integrity, confidentiality, and exceptional customer service. Austin, TX-based role with competitive benefits and opportunities for growth.