Order Experience Coordinator — Customer Care

Numotion; Colorado Springs (CO); Presencial; USD 27.000 - 35.000; Jornada completa

Descripción de la vacante

Numotion is hiring to support customers in acquiring mobility equipment and related services. You will manage new equipment requests, verify funding, and process orders while ensuring accurate data and timely delivery of services.

The role emphasizes strong communication, organization, and problem-solving skills in a fast-paced environment. Knowledge of MS Office and an order processing system is beneficial.

Formación

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsabilidades

• Assists customers with new equipment requests, obtains demographics, enters and maintains data in the order processing system.
• Verifies insurance/funding eligibility and benefits, informs customers of financial responsibility, collects necessary documentation.
• Enters orders into the order processing system ensuring accurate intake steps.
• Responds to customer inquiries, requests, and complaints promptly to improve satisfaction and turnaround times.
• Coordinates scheduling of ATPs and seating technicians for evaluations and adjustments.

Conocimientos

Customer service

Communication

Organization

Prioritization

Problem solving

MS Office

Educación

High school diploma or GED

Herramientas

Order processing system

MS Word

MS Excel

MS Outlook

MS PowerPoint

Descripción del empleo

Numotion is hiring to support customers in acquiring mobility equipment and related services. You will manage new equipment requests, verify funding, and process orders while ensuring accurate data and timely delivery of services.

The role emphasizes strong communication, organization, and problem-solving skills in a fast-paced environment. Knowledge of MS Office and an order processing system is beneficial.