New Equipment Coordinator — Customer Service & Funding

Johnson, Mirmiran & Thompson, Inc.; Bear (DE); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Life insurance

Résumé du poste

Numotion, North America's largest provider of mobility products and services, seeks a Customer Care/Order Specialist to streamline new equipment requests, verify funding eligibility, and coordinate order movement through our processing system.

You will engage with customers, collect required documentation, confirm insurance and prescriptions, and work with internal teams to ensure accurate intake, timely service delivery, and high customer satisfaction.

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsabilités

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Connaissances

Strong communication skills

Strong listening

Fast-paced environment adaptability

Customer service mindset

Formation

High school diploma or GED

Outils

MS Word

Excel

PowerPoint

Outlook

Description du poste

Numotion, North America's largest provider of mobility products and services, seeks a Customer Care/Order Specialist to streamline new equipment requests, verify funding eligibility, and coordinate order movement through our processing system.

You will engage with customers, collect required documentation, confirm insurance and prescriptions, and work with internal teams to ensure accurate intake, timely service delivery, and high customer satisfaction.