Customer Care & Equipment Coordination Specialist

Numotion; Wauwatosa (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Numotion, North America’s largest mobility solutions provider, seeks a detail-oriented team member to receive and implement new equipment requests, determine reimbursement eligibility, and coordinate timely service delivery.

You will move orders through the processing system, verify insurance, obtain prescriptions, and communicate financial responsibilities to customers, while maintaining high service levels.

Qualifications

• Minimum one year of customer service experience.
• Excellent communication and listening skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and interpersonal abilities.
• Familiarity with service order processing.

Responsibilities

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards.
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and the responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as necessary by management.

Skills

Customer service

Communication

Listening skills

Prioritization

Decision making

Customer service excellence

Order processing

rehab equipment knowledge

Interpersonal skills

MS Word/Excel/PowerPoint/Outlook

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Numotion, North America’s largest mobility solutions provider, seeks a detail-oriented team member to receive and implement new equipment requests, determine reimbursement eligibility, and coordinate timely service delivery.

You will move orders through the processing system, verify insurance, obtain prescriptions, and communicate financial responsibilities to customers, while maintaining high service levels.