Customer Care & Equipment Access Coordinator

Numotion; Lombard (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Job summary

Numotion is seeking an individual to support new equipment requests from customers, determine insurance and funding eligibility, and coordinate timely service delivery. The role emphasizes accurate data entry and efficient order processing within Numotion’s system.

Responsibilities include communicating financial responsibilities to customers, handling inquiries with care, and collaborating with staff to meet productivity targets.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with new equipment requests and gathers demographics.
• Verifies insurance/funding eligibility and communicates financial responsibility to customers.
• Enters orders into the order processing system accurately and completely.
• Responds to customer inquiries, requests, and complaints promptly to improve satisfaction and turnaround times.

Skills

Communication skills

Active listening

Organization & prioritization

Customer service

Microsoft Office proficient

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

Numotion is seeking an individual to support new equipment requests from customers, determine insurance and funding eligibility, and coordinate timely service delivery. The role emphasizes accurate data entry and efficient order processing within Numotion’s system.

Responsibilities include communicating financial responsibilities to customers, handling inquiries with care, and collaborating with staff to meet productivity targets.