Epic Training Support Specialist - Onsite (Temp)

University of Alabama at Birmingham; Huntsville (AL); Hybrid; USD 42,000 - 52,000; Full time

Job summary

University of Alabama at Birmingham in Huntsville is seeking a Training Support Specialist for the Epic transition. This temporary role supports onsite training sessions, greets participants, assists with check-in, and prepares learning spaces to ensure sessions run smoothly.

The role does not provide Epic instruction or advanced troubleshooting, but requires friendly, reliable staff with strong customer service and teamwork.

Qualifications

• High school diploma or GED required.
• Previous customer service or front-desk experience.
• Strong communication and organizational skills.
• Comfortable with computers and basic sign-in tasks.

Responsibilities

• Provide onsite support for scheduled employee training sessions at designated UAB locations.
• Greet participants, provide directions and general information, and assist with attendance and sign in processes.
• Set up classrooms, workstations, materials, and supplies before and between sessions.
• Assist participants with basic computer functions, including signing in and out of workstations and accessing assigned training systems.
• Refer login problems, technical issues, and Epic questions to training staff or designated technical support.
• Support instructors with classroom logistics and routine administrative tasks.
• Monitor supplies and materials and help maintain organized, welcoming training spaces.
• Transport materials or supplies between training areas and complete related errands as assigned.
• Communicate participant concerns, scheduling issues, and operational needs to training leadership.
• Perform other duties as assigned in support of the Epic training initiative.

Skills

Customer service

Verbal communication

Attention to detail

Organizational skills

Teamwork

Education

High school diploma or GED

Job description

University of Alabama at Birmingham in Huntsville is seeking a Training Support Specialist for the Epic transition. This temporary role supports onsite training sessions, greets participants, assists with check-in, and prepares learning spaces to ensure sessions run smoothly.

The role does not provide Epic instruction or advanced troubleshooting, but requires friendly, reliable staff with strong customer service and teamwork.