Epic Cadence & Referrals Senior Analyst — Remote

Optum; Auburndale (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Optum is seeking a Senior Systems Management Analyst specializing in Epic Cadence and Referrals to partner with clinical leaders to design, optimize, and maintain patient scheduling workflows. You will lead template optimization, manage system build, and align referral operations with scheduling access to reduce delays in care.

Enjoy the flexibility to telecommute from anywhere in the U.S. while supporting enterprise access strategies and metrics to improve patient access across primary and

Qualifications

• Experience designing and optimizing Epic Cadence scheduling templates.
• Experience aligning referral operations with scheduling access.
• Ability to design, build, and maintain scheduling templates.
• Experience reducing delays in care through scheduling optimization.

Responsibilities

• Partner with clinical and operational leaders to design and optimize Epic Cadence scheduling templates, improving access, utilization, and alignment to care delivery goals
• Manage and prioritize multiple concurrent scheduling optimization requests across specialties and primary care, balancing local needs with enterprise access strategies
• Work closely with operations to translate access objectives into sustainable template structures, standards, and scheduling workflows
• Maintain and enhance scheduling build (visit types, blocks, rules, and overrides) to ensure consistency, accuracy, and scalability
• Identify opportunities for standardization and process improvement, partnering with operational teams to reduce variation and manual workarounds
• Serve as a senior Cadence Access resource, supporting stakeholders with issue resolution, best practices, and guidance on scheduling optimization
• Partner with referral operations and access teams to align referral workflows with scheduling templates, ensuring timely and appropriate patient access to care
• Collaborate on referral optimization efforts (work queues, prioritization, and routing) to improve conversion from referral to scheduled visit and reduce delays in care delivery

Skills

Epic Cadence

Scheduling optimization

Workflow design

Stakeholder collaboration

Access metrics

Template maintenance

Tools

Epic Cadence system

Job description

Optum is seeking a Senior Systems Management Analyst specializing in Epic Cadence and Referrals to partner with clinical leaders to design, optimize, and maintain patient scheduling workflows. You will lead template optimization, manage system build, and align referral operations with scheduling access to reduce delays in care.

Enjoy the flexibility to telecommute from anywhere in the U.S. while supporting enterprise access strategies and metrics to improve patient access across primary and