Entry-Level Member Services Specialist

SECU; Durham (CA); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

SECU is seeking an entry-level Associate Member Services Representative (MSR) to support branch operations and deliver exemplary member service. You will handle inquiries in person and by phone, process transactions, manage cash, and learn to open basic accounts under supervision.

You will complete training, including Excel, Elevate, and core modules, while maintaining confidentiality and adhering to SECU policies.

Competenze

• High school diploma or GED required.
• Demonstrates SECU’s Core Values.
• Aptitude for meeting people and building member confidence.
• Good verbal and written communication skills.
• Strong problem-solving abilities.
• Must complete Core Module Program within 12 months of hire.

Mansioni

• Attend New Employee Training (E&E).
• Complete 10 Core Modules after E&E and training sessions.
• Respond to member inquiries in person and by phone.
• Balance cash drawer and process transactions.
• Protect member information and adhere to security policies.
• Assist with wire transfers and currency exchange.
• Greet members courteously across all service channels.
• Maintain daily records and organize documents.
• Learn CXone and provide support as requested.
• Advance to next level after completing required modules.

Conoscenze

Customer service

Communication skills

Problem solving

Aptitude with people

Attention to detail

Formazione

High school diploma or GED

Bachelor’s degree (preferred)

Strumenti

CXone

Excel

Elevate

MIP training

Descrizione del lavoro

SECU is seeking an entry-level Associate Member Services Representative (MSR) to support branch operations and deliver exemplary member service. You will handle inquiries in person and by phone, process transactions, manage cash, and learn to open basic accounts under supervision.

You will complete training, including Excel, Elevate, and core modules, while maintaining confidentiality and adhering to SECU policies.