Entry-Level Member Services Specialist

SECU

New Market (NC)

In loco

USD 32.000 - 42.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

SECU is seeking an entry-level Associate MSO to support daily branch operations and deliver exemplary member service. You will respond to member inquiries by phone and in person, assist with cash handling and basic account setup, and begin training in lending and collections under supervision.

You will also learn CXone and support multi-channel service while adhering to SECU policies. This role emphasizes professional conduct, confidentiality, and ongoing training to develop core banking skills.

Competenze

Must have a high school diploma or GED.
Strong communication and problem-solving skills.
Ability to follow branch procedures and protect member information.
Willingness to complete Core Module Program within 12 months.

Mansioni

Answer member inquiries by phone and in person.
Greet and assist members courteously across in-person, phone, and digital channels.
Balance cash drawer and learn basic account origination and maintenance.
Process wires and currency exchange requests.
Learn lending/collections basics and refer as needed.
Organize, file and scan documents daily.
Assist with Notary Public services as requested by management.
Learn CXone and support MSS as needed.