Entry-Level Member Services Specialist

SECU; Thomasville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative to support branch operations and deliver exemplary member service. You will handle inquiries in person and by phone, assist with cash handling, and participate in opening basic accounts under supervision.

The role emphasizes privacy, compliance, and teamwork, with training on core modules and ongoing education to grow within SECU’s member-focused culture.

Qualifications

• Must have high school diploma or GED.
• Preferred: Bachelor’s degree, CCUE, or Associate degree.
• Aptitude for meeting people and building member confidence and trust.

Responsibilities

• Respond to member inquiries by phone and in person.
• Balance cash drawer and process transactions.
• Assist with opening basic accounts and servicing member requests.
• Follow security, privacy, and SECU procedures and regulations.

Skills

People skills

Communication skills

Problem solving

Education

High school diploma or GED

Bachelor’s degree or related certifications

Tools

CXone

MARGO Platform

Job description

SECU is seeking an entry-level Associate Member Services Representative to support branch operations and deliver exemplary member service. You will handle inquiries in person and by phone, assist with cash handling, and participate in opening basic accounts under supervision.

The role emphasizes privacy, compliance, and teamwork, with training on core modules and ongoing education to grow within SECU’s member-focused culture.