Entry-Level Member Services Specialist

SECU; Illinois; On-site; USD 36,000 - 48,000; Full time

Job summary

SECU is seeking an Associate MSO to perform routine branch duties and deliver exemplary member service. You will work through foundational training in accounts, cash handling, and customer support, while beginning exposure to lending and collections under supervision.

The role emphasizes confidentiality, compliance with policies, and progressive learning of financial products including insurance, retirement planning, and mortgages.

Qualifications

• Must have strong communication skills, both verbal and written.
• Demonstrates SECU Core Values in daily work.
• Must complete Core Module Program within 12 months of hire.

Responsibilities

• Assist members in-person, by phone, and online with service requests.
• Handle cash drawer accurately and follow balancing procedures.
• Process account openness, maintenance, and wire transfers.
• Learn lending, collections, and advisory products over time.

Skills

Customer service

Communication

Problem-solving

Aptitude for people

Cash handling

Notary Public (as needed)

Education

High school diploma or GED

Bachelor’s degree or CCUE/AA/AS via NC-CTP (preferred)

Job description

SECU is seeking an Associate MSO to perform routine branch duties and deliver exemplary member service. You will work through foundational training in accounts, cash handling, and customer support, while beginning exposure to lending and collections under supervision.

The role emphasizes confidentiality, compliance with policies, and progressive learning of financial products including insurance, retirement planning, and mortgages.