Entry-Level Member Services Specialist

SECU; Concord (NC); On-site; USD 21,000 - 25,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative to learn and support branch operations. You will assist members in person and by phone, process transactions, and help maintain cash drawers while upholding privacy and security policies.

Training is provided, with a structured path from beginner tasks to more advanced responsibilities. The role emphasizes teamwork, professional appearance, and a commitment to SECU's member-first philosophy.

Qualifications

• High school diploma or GED required.
• Must complete SECU Core Module Program within 12 months of hire date.

Responsibilities

• Attend New Employee Training and complete core modules.
• Respond to member inquiries in person and by phone.
• Process transactions and balance cash drawer per standards.
• Greet members courteously and provide service across channels.
• Assist with drive-through operations and wire transfers.

Skills

Communication skills

Aptitude for meeting people

Problem-solving

Education

High school diploma or GED

Job description

SECU is seeking an entry-level Associate Member Services Representative to learn and support branch operations. You will assist members in person and by phone, process transactions, and help maintain cash drawers while upholding privacy and security policies.

Training is provided, with a structured path from beginner tasks to more advanced responsibilities. The role emphasizes teamwork, professional appearance, and a commitment to SECU's member-first philosophy.