Entry-Level Member Services Specialist

SECU; Ahoskie (NC); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

SECU is seeking an entry-level Associate Member Services Representative (MSR) to provide foundational knowledge of branch operations and deliver exemplary member service. You will handle inquiries in-person and by phone, assist with transactions, cash handling, and account maintenance, while advancing through structured training and core modules.

The role emphasizes compliance, confidentiality, teamwork, and ongoing education, with opportunities to learn about financial advisory and real estate

Competenze

• Must have a high school diploma or GED.
• Strong verbal and written communication skills.
• Aptitude for engaging with members and building trust.
• Ability to maintain confidentiality and follow procedures.
• Complete Core Module Program within 12 months of hire date.

Mansioni

• Assist members via in-person and phone, responding to inquiries.
• Process transactions and balance cash drawer.
• Assist with account origination and maintenance.
• Operate drive-through window when needed.
• Follow SECU policies and security procedures.
• Organize, file and scan documents.
• Learn and perform wire transfers and foreign currency handling.
• Participate in training and continuous education.

Conoscenze

Communication skills

Problem solving

People skills

Customer service orientation

Aptitude for trust-building

Formazione

High school diploma or GED

Bachelor’s degree / CCUE Certification / AA/AS via NC-CTP

Strumenti

CXone

MARGO Platform

SECU systems

Descrizione del lavoro

SECU is seeking an entry-level Associate Member Services Representative (MSR) to provide foundational knowledge of branch operations and deliver exemplary member service. You will handle inquiries in-person and by phone, assist with transactions, cash handling, and account maintenance, while advancing through structured training and core modules.

The role emphasizes compliance, confidentiality, teamwork, and ongoing education, with opportunities to learn about financial advisory and real estate