Entry-Level Member Services Specialist

ncsecu.org; Wilmington (DE); On-site; USD 22,000 - 33,000; Full time

Job summary

SECU is seeking an Associate Member Services Representative (MSR) to provide foundational knowledge of branch operations. Responsibilities include greeting members, processing transactions, and supporting daily operations across in-person, phone, and digital channels.

The role emphasizes confidentiality, accuracy, and adherence to policies while joining ongoing training to master MSR duties and prepare for advancement within the credit union.

Qualifications

• Must have high school diploma or GED.
• Strong communication and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet and assist members across in-person, phone, and digital channels.
• Balance cash drawer and process transactions accurately.
• Operate drive-through window and assist with deposits and withdrawals.
• Learn Core Modules and participate in training within 12 months.
• Maintain daily/monthly records and support other departments.

Skills

Customer service mindset

Excellent communication

Problem-solving aptitude

Education

High school diploma or GED

Bachelor’s degree, CCUE, or AA/AS via NC-CTP

Job description

SECU is seeking an Associate Member Services Representative (MSR) to provide foundational knowledge of branch operations. Responsibilities include greeting members, processing transactions, and supporting daily operations across in-person, phone, and digital channels.

The role emphasizes confidentiality, accuracy, and adherence to policies while joining ongoing training to master MSR duties and prepare for advancement within the credit union.