Entry-Level Member Services Specialist

SECU; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

SECU in Durham, NC is hiring an entry-level Associate Member Services Representative to learn branch operations, deliver exemplary member service by phone and in person, and contribute to accurate cash handling and account maintenance. You will participate in new employee training, complete core modules, and balance cash drawers while upholding SECU policies, security procedures, and confidentiality.

This role emphasizes teamwork, communication, and a commitment to ongoing education as you grow

Qualifications

• Must have high school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Willingness to complete core training within 12 months.
• Interest in learning branch operations and financial services.

Responsibilities

• Provide exemplary member service via phone and in person.
• Balance cash drawer and process transactions per standards.
• Assist with account origination and maintenance.
• Learn branch procedures and follow SECU policies.
• Support security and control procedures.
• Attend new employee training and complete core modules.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Cash handling

Education

High school diploma or GED

Bachelor’s degree or NC-CTP transfer program (preferred)

Job description

SECU in Durham, NC is hiring an entry-level Associate Member Services Representative to learn branch operations, deliver exemplary member service by phone and in person, and contribute to accurate cash handling and account maintenance. You will participate in new employee training, complete core modules, and balance cash drawers while upholding SECU policies, security procedures, and confidentiality.

This role emphasizes teamwork, communication, and a commitment to ongoing education as you grow