Entry-Level Member Services Associate – Banking & Support

State Employees' Credit Union Inc; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) in Durham, NC seeks an entry-level Associate Member Services Representative to learn branch operations and provide exceptional member service. You will respond to inquiries in person and by phone, assist with cash handling, account origination and maintenance, and balance cash drawers under supervision.

Ideal candidates have a high school diploma or GED, strong communication and problem-solving skills, and a commitment to SECU’s member-first philosophy.

Qualifications

• Must have high school diploma or GED equivalent.
• Aptitude for meeting people and building member trust.
• Strong verbal and written communication skills.
• Complete Core Module Program within 12 months of hire.

Responsibilities

• Respond to member inquiries by phone and in person.
• Perform routine branch duties and cash box management.
• Open and maintain basic accounts under supervision.
• Balance the cash drawer and process transactions accurately.

Skills

People skills

Communication

Problem solving

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Job description

State Employees' Credit Union (SECU) in Durham, NC seeks an entry-level Associate Member Services Representative to learn branch operations and provide exceptional member service. You will respond to inquiries in person and by phone, assist with cash handling, account origination and maintenance, and balance cash drawers under supervision.

Ideal candidates have a high school diploma or GED, strong communication and problem-solving skills, and a commitment to SECU’s member-first philosophy.