Entry-Level Member Services Associate

SECU; Raleigh (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

SECU in Raleigh, NC seeks an Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. You will assist members with routine transactions, answer inquiries, and participate in training that covers 10 core modules and security procedures.

This role supports account openings, cash handling, and daily operations. Ideal candidates are eager to learn, customer-focused, and capable of balancing a cash drawer while maintaining

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to greet and assist members professionally.
• Must follow security and privacy procedures.
• Willingness to complete core training within 12 months.

Responsibilities

• Greet and assist members in person, by phone, and online.
• Balance cash drawer and process transactions.
• Handle wire transfers and currency exchange.
• Process account openings and maintenance under supervision.
• Maintain confidentiality and adhere to policies.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Education

High School diploma or GED

Bachelor’s degree / CCUE Certification (preferred)

Tools

CXone

MARGO Platform

Job description

SECU in Raleigh, NC seeks an Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. You will assist members with routine transactions, answer inquiries, and participate in training that covers 10 core modules and security procedures.

This role supports account openings, cash handling, and daily operations. Ideal candidates are eager to learn, customer-focused, and capable of balancing a cash drawer while maintaining