Entry-Level Member Services Associate

SECU; Dunn (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative in Dunn, NC to deliver exceptional member service through phone, in-person, and digital channels. You’ll learn branch operations, perform routine duties, balance cash, and support account origination and maintenance under supervision.

Join a people-first credit union where training covers Checking, Share, and Money Market accounts, security procedures, and CXone tools.

Qualifications

• Must have high school diploma or GED equivalent.
• Demonstrates SECU’s Core Values.
• Aptitude for meeting people and developing member confidence and trust in the Credit Union.
• Good verbal and written communication skills.
• Problem-solving ability.
• Complete Core Module Program within 12 months of hire date.

Responsibilities

• Attend new employee training (E&E).
• Complete core modules including account types, policies, and operations.
• Process transactions and balance cash drawer per standards.
• Greet and assist members via in-person, phone, and digital channels.
• Operate drive-through window as needed and handle daily cash handling tasks.
• Process wires and foreign currency orders; review deposits.
• Troubleshoot account issues and processing disputes.
• Open basic accounts under supervision and learn advanced products for referrals.
• Maintain records and participate in ongoing training and education.

Skills

Strong communication

Interpersonal skills

Problem solving

Aptitude for meeting people

Education

High school diploma or GED

Bachelor’s degree / CCUE / AA / AS (NC-CTP)

Job description

SECU is seeking an entry-level Associate Member Services Representative in Dunn, NC to deliver exceptional member service through phone, in-person, and digital channels. You’ll learn branch operations, perform routine duties, balance cash, and support account origination and maintenance under supervision.

Join a people-first credit union where training covers Checking, Share, and Money Market accounts, security procedures, and CXone tools.