Entry-Level Member Services Associate

SECU; Winston-Salem (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

SECU in Winston-Salem, NC seeks an entry-level Associate Member Services Representative to learn branch operations and provide exemplary member service in person or by phone.

Responsibilities include processing transactions, balancing cash, assisting with basic account activities, and following SECU policies while continuing training on products and services. Strong communication and confidentiality are essential.

Qualifications

• Requires high school diploma or GED; CCUE/AA/AS preferred.
• Demonstrates SECU core values and strong communication skills.
• Ability to learn branch procedures, security, and regulatory requirements.

Responsibilities

• Greet and assist members in person or by phone with courtesy and professionalism.
• Balance cash drawer and process transactions per standards.
• Maintain confidentiality and follow security controls.
• Learn and apply branch policies, products, and services.
• Assist with basic account openings under supervision.

Skills

Customer service

Communication

Problem solving

Attention to detail

Cash handling

Phone assistance

Education

High school diploma or GED

NC-CTP / CCUE (preferred)

Tools

CXone

MARGO Platform

MARGO Teller

Job description

SECU in Winston-Salem, NC seeks an entry-level Associate Member Services Representative to learn branch operations and provide exemplary member service in person or by phone.

Responsibilities include processing transactions, balancing cash, assisting with basic account activities, and following SECU policies while continuing training on products and services. Strong communication and confidentiality are essential.