Entry-Level Member Services Specialist — Branch Operations

State Employees' Credit Union Inc; Charlotte (NC); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

State Employees' Credit Union (SECU) is hiring an Associate Member Services Representative in Charlotte, NC. This entry-level role trains you in branch operations, handling inquiries, and processing transactions across in-person, phone, and digital channels.

You will balance cash, assist with account openings, and learn core SECU modules. A high school diploma and strong communication skills are required, with opportunity to advance after completing initial training.

Qualificações

• High school diploma or GED required.
• Must have strong communication skills (verbal and written).
• Must demonstrate problem-solving ability and a customer-service mindset.
• Complete Core Module Program within 12 months of hire.

Responsabilidades

• Assist members by telephone and in person with inquiries and transactions.
• Handle cash operations, balancing cash drawer, and cash handling procedures.
• Process basic account openings, maintenance, and wire transfers as needed.
• Greet and assist members courteously across service channels (in-person, phone, digital).
• Support security procedures and confidentiality of member information.

Conhecimentos

Customer service

Verbal communication

Written communication

Problem solving

Aptitude for people skills

Formação

High school diploma or GED

Bachelor’s degree or CCUE/AA/AS via NC-CTP

Ferramentas

CXone

Microsoft Office

Descrição da vaga

State Employees' Credit Union (SECU) is hiring an Associate Member Services Representative in Charlotte, NC. This entry-level role trains you in branch operations, handling inquiries, and processing transactions across in-person, phone, and digital channels.

You will balance cash, assist with account openings, and learn core SECU modules. A high school diploma and strong communication skills are required, with opportunity to advance after completing initial training.