Entry-Level Member Services Associate - Career Growth

ncsecu.org; Salem (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) in Winston-Salem, NC seeks an Associate Member Services Representative to learn branch operations and deliver exemplary member service. The role handles in-person, phone, and digital inquiries, including cash handling, account origination, and maintenance.

Training covers 10 core modules after E&E and ongoing sessions. A high school diploma is required; strong communication and problem-solving skills are highly valued as you grow with the SECU team.

Qualifications

• Must have a high school diploma or GED equivalent.
• Strong communication skills, both verbal and written.
• Aptitude for meeting people and building trust with members.
• Ability to balance a cash drawer and handle routine transactions.

Responsibilities

• Greet and assist members in person, by phone, and via digital channels.
• Process routine transactions and balance cash drawer to standards.
• Answer member inquiries and provide information on SECU products and services.
• Support opening basic accounts and perform follow-up actions as needed.
• Maintain confidentiality and comply with security and regulatory requirements.

Skills

Customer service

Communication skills

Problem-solving

Cash handling

Education

High School Diploma or GED

Bachelor’s degree or CCUE Certification

Associate degree in related field

Tools

CXone

MARGO Platform

MARGO Teller

Job description

State Employees' Credit Union (SECU) in Winston-Salem, NC seeks an Associate Member Services Representative to learn branch operations and deliver exemplary member service. The role handles in-person, phone, and digital inquiries, including cash handling, account origination, and maintenance.

Training covers 10 core modules after E&E and ongoing sessions. A high school diploma is required; strong communication and problem-solving skills are highly valued as you grow with the SECU team.