Launch Your Credit Union Career: Member Services Associate

ncsecu.org; Dunn (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union (SECU) seeks an Associate Member Services Representative (MSR) to join our team in Dunn, NC. This entry-level role provides foundational knowledge of branch operations, handling member inquiries by phone and in person, and performing routine transactional duties within established procedures.

You will participate in training modules and gain exposure to cash handling, account maintenance, and basic financial service referrals under supervision.

Qualifications

• Must have high school diploma or GED.
• Strong communication, verbal and written.
• Aptitude for meeting people and building trust.
• Ability to problem-solve and follow procedures.
• Complete Core Module Program within 12 months.

Responsibilities

• Answer phones and assist members with service requests.
• Balance cash drawer and process transactions.
• Operate drive-through window as needed.
• Maintain confidential member information.
• Organize, file and scan documents daily.
• Assist with wire transfers and foreign currency handling.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma or GED

Bachelor’s degree / CCUE / NC-CTP programs (preferred)

Job description

State Employees' Credit Union (SECU) seeks an Associate Member Services Representative (MSR) to join our team in Dunn, NC. This entry-level role provides foundational knowledge of branch operations, handling member inquiries by phone and in person, and performing routine transactional duties within established procedures.

You will participate in training modules and gain exposure to cash handling, account maintenance, and basic financial service referrals under supervision.