Enterprise Support Manager: Flexible Hours, Travel

Amazon Web Services (AWS); Arlington (VA); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. is hiring an Enterprise Support Manager to lead Technical Account Managers and advocate for executive-facing customers. You will guide complex cloud deployments, influence technical roadmaps, and drive risk mitigation across global customers.

You will partner with AWS engineers and senior leadership to deliver resilient solutions, manage cross-functional programs, and ensure high-value outcomes for enterprise clients. Remote travel up to 25% may be required.

Qualifications

• 5+ years of direct customer engagement, with a focus on senior executives (VP/C-level)
• Experience in technical team management
• Experience working with enterprise software companies
• Bachelor’s degree in Information Science/Information Technology/Computer Science/Engineering/Mathematics/Physics or related field
• 5+ years of managing technical teams

Responsibilities

• Champion and advocate for customers within Amazon Web Services (be their voice)
• Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved promptly
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud
• Help customers define IT and business processes that work well with cloud deployments
• Engage with Director and C-Level executives to translate business needs into technical and operational plans
• Work with AWS executive leadership to influence the product roadmap
• Drive proactive operational and security risk mitigation through application-specific reviews, custom runbooks, and rapid critical incident response
• Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning

Skills

Executive engagement

Team leadership

Enterprise software

Cloud services

Customer advocacy

Education

Bachelor’s degree in Information Science / IT / CS / Engineering

Tools

AWS

Job description

Amazon Web Services, Inc. is hiring an Enterprise Support Manager to lead Technical Account Managers and advocate for executive-facing customers. You will guide complex cloud deployments, influence technical roadmaps, and drive risk mitigation across global customers.

You will partner with AWS engineers and senior leadership to deliver resilient solutions, manage cross-functional programs, and ensure high-value outcomes for enterprise clients. Remote travel up to 25% may be required.