Senior Enterprise Support Leader — Cloud Solutions

Amazon Web Services (AWS); Austin (TX); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams that build and manage full application stacks, from the system to custom apps. The role involves solving problems, engaging with senior executives, and traveling up to 25% to meet customer needs.

The AWS Support team values cross-functional collaboration and a strong background in enterprise software, systems administration, and network engineering to improve support outcomes.

Qualifications

• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience.
• Experience working with enterprise software companies.
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application.
• Travel up to 25% as needed.

Skills

Customer engagement

Executive support

Enterprise software experience

Team leadership

Education

Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or related field

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams that build and manage full application stacks, from the system to custom apps. The role involves solving problems, engaging with senior executives, and traveling up to 25% to meet customer needs.

The AWS Support team values cross-functional collaboration and a strong background in enterprise software, systems administration, and network engineering to improve support outcomes.