Senior Enterprise Cloud Support Manager

Amazon Web Services (AWS)

Atlanta (GA)

On-site

USD 169,000 - 229,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

RSUs (Restricted Stock Units)

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers and work directly with AWS engineers to resolve complex customer issues.

You will engage with senior executives, translate business needs into technical plans, and influence the product roadmap while traveling up to 25%. The role requires deep experience in supporting enterprise software, cloud deployments, and cross-functional leadership to deliver resilient, scalable solutions for

Qualifications

5+ years of direct customer engagement with senior executives.
Experience managing technical teams and enterprise software projects.
Bachelor’s degree in a relevant technical field.

Responsibilities

Champion and advocate for customers within AWS; be their voice.
Lead a team of Technical Account Managers to resolve issues with AWS engineers.
Engage with executives to translate business needs into technical plans.
Drive proactive risk mitigation and incident response.
Contribute to product roadmap discussions with AWS leadership.

Skills

Customer engagement

Executive communication

Team management

Enterprise software experience

Education

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers and work directly with AWS engineers to resolve complex customer issues.

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