Cloud Enterprise Support Manager

Amazon Web Services (AWS); Dallas (TX); Presencial; USD 169.000 - 229.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Descripción de la vacante

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers, partnering with AWS engineers to resolve complex customer issues and ensure cloud deployment success.

The role requires 5+ years of direct customer engagement with executives and strong leadership, with travel up to 25%. You will engage with C-level executives to align business needs with technical plans and help shape the product roadmap as part of AWS leadership.

Formación

• 5+ years of direct customer engagement with executives (VPs/C-level).
• Experience in technical team management.
• Experience working with enterprise software companies.

Responsabilidades

• Champion and advocate for customers within AWS.
• Lead a team of Technical Account Managers to resolve technical issues with AWS engineers.
• Lead deep architectural discussions for resilient cloud deployments.
• Help customers define IT and business processes for cloud adoption.
• Engage with directors and C-level executives to translate business needs into technical plans.
• Influence the product roadmap with AWS leadership.
• Drive proactive risk mitigation through reviews and runbooks.
• Provide detailed reviews of service disruptions and pre-launch planning.

Conocimientos

Customer engagement

Team management

Executive communication

Enterprise software experience

Cloud computing knowledge

Educación

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

Herramientas

AWS services

Descripción del empleo

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers, partnering with AWS engineers to resolve complex customer issues and ensure cloud deployment success.

The role requires 5+ years of direct customer engagement with executives and strong leadership, with travel up to 25%. You will engage with C-level executives to align business needs with technical plans and help shape the product roadmap as part of AWS leadership.